How Portal Networks protects your voice, connectivity and data — and the live state of our services.
Customer traffic and stored data are protected with strong, modern encryption.
Staff access requires multi-factor authentication and single sign-on.
We continuously monitor our network and verified threat-intelligence sources.
A dedicated Security Operations Center provides round-the-clock threat detection and response.
Systems are regularly backed up and promptly patched against known vulnerabilities.
Some of our support tools use AI. Here's exactly how — and the safeguards around it.
Our AI runs on our own servers in Montréal and Toronto. Self-hosted inference never leaves Canadian regions.
We run an open-weight model ourselves. Your information isn't sent to a commercial AI vendor or used to train anyone's models.
AI assists our staff; it doesn't act unsupervised. If the AI is unavailable, requests fall back to a person, not to a guess.
The model is a private service with no public access, reachable only over an authenticated, encrypted tunnel.
Self-hosted inference runs only in Canadian regions. Limited fallback processing, where enabled, is disclosed and consented.
Found a security issue? Email security@portalnetworks.ca. We acknowledge security reports within 2 business days.